Khelaghor com's Privacy Policy

Welcome to khelaghor com. This Privacy Policy ("Policy") explains how khelaghor com collects, stores, uses, and protects your personal information.

By using the khelaghor com website or mobile app, you agree to this Privacy Policy. This policy is to be read alongside our Terms & Conditions should be read together with.

This policy has been written in plain English with Bangladesh-based users in mind, so that every user has a clear understanding of their data rights and khelaghor com's responsibilities.

Khelaghor com collects only the information it needs. Below is a breakdown of the three types of data we collect:

Information You Provide Directly

• Name, date of birth & gender — collected at account registration
• Mobile number & email address — for communication
• Current address — for KYC verification
• National ID or passport number — for identity verification
• Payment Information — for deposits and withdrawals

Automatically Collected Information

• IP address & device type
• Browser & operating system information
• Login time, session data & navigation patterns
• Betting activity & transaction history

Khelaghor com uses your data only for specific, legitimate purposes. It is never used for anything else without your consent.

• Account Management: For login, password reset, account verification, and security purposes.
• Transaction Processing: For processing deposits, withdrawals, and bonus distributions.
• Customer Support: To help resolve your complaints or questions.
• Legal Compliance: To comply with AML, KYC, and regulatory authority requirements.
• Fraud Prevention: To detect and block suspicious activity.
• Service Improvement: For analytics purposes to improve your experience.
• Contact: To send you important updates, transaction notifications & promotional offers (with your consent).

Khelaghor com does not generally share your information with third parties. However, limited sharing may be necessary in the following circumstances:

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the limited information needed to process transactions. They operate under their own privacy policies.
• Regulatory Authority: Information may be disclosed to comply with legal obligations or court orders.
• Technology Partners: Technology partners involved in running the platform operate under strict confidentiality agreements.
• Fraud Prevention: In proven cases of fraud or money laundering, relevant information is shared with the appropriate authorities.

Khelaghor com uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device.

What Cookies We Use

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and customization settings.
• Analytics Cookies: To understand which parts of the site are used most. With your consent.
• Performance Cookies: For monitoring page load times and overall site performance.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

Khelaghor com retains your data only for as long as necessary. Information is kept for the duration your account remains active.

• Account Information: Retained for a minimum of 5 years after account closure, due to legal obligations.
• Transaction Records: 5–7 years, as required by financial regulatory authorities.
• KYC Documents: 5 years from the date of the last transaction.
• Cookie Data: Cleared at the end of the session or after a maximum of 1 year.
• Support Chat Logs: 1 year after the issue is resolved.

As a khelaghor com user, you have the following rights over your personal data:

To exercise any of these rights Help Center to get in touch with us. We aim to respond within 30 days.

Khelaghor com is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age is verified at registration. Any submission indicating the user is under 18 will be rejected.
• Any account found to belong to a minor is immediately suspended and the associated data is deleted.
• If parents believe their child is using khelaghor com, please Help Center let us know.

Khelaghor com follows industry-standard technology and processes to keep your data secure. Our security measures are outlined below:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Data Backup: Regular backups are maintained to reduce the risk of data loss to zero.

Khelaghor com may update this Privacy Policy from time to time. When changes are made, we follow the process outlined below:

• For significant changes, you will be notified by email or in-app notification at least 7 days before they take effect.
• The "Last Updated" date at the top of this page will always reflect the latest revision.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• If you disagree with the policy, you may request that your account be closed.

For any privacy-related questions, requests, or complaints, please contact us:

• Email: support@khelaghorcom.com
• Live Chat: Help Center Go — 24/7 support is available in Bangla.

We typically respond to privacy requests within 7 business days and aim to resolve them within 30 days.